FAQ
Payment
Vital uses Klarna's payment service Klarna Pay Direct. Klarna Pay Direct displays the payment options that may be offered to you.
FAQ
Payment methods
Together with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the payment option 'Klarna Checkout' where payment is made directly to Klarna.
FAQ
Right of withdrawal
The right to cancel expires 14 days after the order date. If you wish to cancel your order, please send an e-mail to kundservice@vital.se and tell us your request.
FAQ
Complaint
If for any reason you are dissatisfied with the service, please contact support at kundservice@vital.se. If the samples are damaged or otherwise rendered unusable,
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Contact information for customer service
If you cannot find your answer through the "How it works" link at the top of the homepage, or in the "Frequently Asked
FAQ
Who performs the sample collection and analysis?
We collaborate with sampling locations where you go to have your blood sample taken. See all our sampling locations here.
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Does it matter which laboratory I go to?
We recommend using the same laboratory if you want to compare results over time. You can visit different sampling locations, but we recommend choosing the same laboratory (Karolinska,
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How do I prepare for a blood test?
The preparations vary depending on the laboratory package or test you are going to do. You can read more about preparation for sample
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When can I go and have my tests taken?
As soon as you receive confirmation (via email) that your referral has been created, you can visit a sampling location and have your blood sample taken.
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Does it hurt to take a blood test?
The blood test itself feels no more than a small needle prick. Talk to the laboratory staff before the test if you feel discomfort,
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How long is my referral valid?
The referral is valid for 3 months from the date of purchase on Vital.se. If you haven't visited the laboratory before this time has passed,
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How do I change or cancel my appointment for sample collection?
If you have booked an appointment at one of our sampling locations, you need to contact the specific sampling location directly as each